FAQ

Our Junior Suite A is a premium room, fully remodeled with king size bed, and equiped with air conditioner, closet, 43" flat screen and DVD unit, fitted to maximize your stay's comfort. This room can accomomdate an additional extra guest (extra fees applies/no extra bed).

The Executive Suite is a fullyn remodeled room with king size bed, 40" smart TV, radio unit with USB and auxiliar ports, USB device recharging station, telephone, vanity mirrow, hair dryer, security box and ironing station. This rooms allows a maximum of one extra guest.

The room's regular fee doesn't include any food nor beverages, however the rooms previously booked via the booking.com website do include a continental style breakfast (coffee or tea, juice or fruit, one piece of buiscuit or yogurt or cereal).

To book a reservation you can do it online directly trough the link of the Gran Hotel Amazonas at booking.com

We don't book any reservations by telephone.

All room's rates are based on double occupancy, some rooms can accomodate extra guests with an aditional fee. Consider that all underage guests pay alike as an extra guest.

 

  Allows Extra Guest Maximum Extra Guests
Gran Amazonas Suite Yes 2
Jacuzzi Suite No
Chromotherapy Jacuzzi Suite No
Junior Suite A Yes 1
Executive Yes 1
Double Room Yes 2

Extra considerations regarding extra guests:

Extra guests fee
Sun-Thu $70 MXP
Fri-Sat $140 MXP
  • There won't be added extra beds in the room for the extra guests.
  • It will never be allowed more extra guests in the rooms that the maximum allowed for any room type.
  • The only extra guests in Junior A and Executive suites are minors aging from 0 to 12 years old.

Please keep in mind the check-in and check-out schedules for our rooms:

  • Check-in starting at 3:00 pm
  • Check-out until 12:00 pm

The Gran Hotel Amazonas facillities aren't properly equiped in order to recieve our gest's pets, which is why the hotel's policy in sake of all of our guests comfort is that there are no pets allowed under any circumstance.

All the Gran Hotel Amazonas rooms are equiped with phone, which provides you with limitless local calls (Mexico City and Metropolitan Area) without any extra charge. For the moment we don't provide national or international long distance calls.

We have the Safe Deposit Box service avalible for you directly at the front desk free of charge during your stay time. The Executive Suite is equipped with safety box in the room for your convinience.

Invoice's expediture is electronic and daily-based, so should yo require it, we invite you to ask for it at the moment you solicite your bill. The invoice will be sent by e-mail to the adress that you provide us fot that purpose. This is the only way you can get an invoice.

Consider that in compliance with the article 29-A of the Tributaty Code, we will ask you to provide us with a copy of your RFC in order to process your invoice. In the event you don't provide this, an simple "Sales to general public" bill will be issued instead.